How to get to valve/steam support?

[chimpmunk]

There must be some hot line I can call or an email I can send, I'm having way too much problems playing source games and the Steampowered.com site is not helping, at all.

All i need is contact info for tech support, seems they are hidding it or something, thanks.

[Saketi]

http://www.valvesoftware.com/contact.html

[chimpmunk]

Sadly, there is not link for tech support (except the link for steampowered.com, wich does not provide any help at all).

I can't write to those emails as i'm not looking to get academic licenceing or a cyber café, I only want my game to work.

[chimpmunk]

A 1 800 number is what i'm really looking for, as it'd be damn expensive and probably useless for me to call them in seattle.

[Saketi]

use the general info email & tell them u need support.

[chimpmunk]

That's a good start.

[Saketi]

on the manual that came with HL2 there shud be a number to contact. Look at the back page.

[chimpmunk]

And that number is... ???

I don't think i still have my original hl² packaging, since up to now, I'd only need my steam account to play.

[Saketi]

And that number is... ???

I don't think i still have my original hl² packaging, since up to now, I'd only need my steam account to play.

well my number is in UK so it wont work for u, u might aswell ring the high rate number u know.

[chimpmunk]

well my number is in UK so it wont work for u, u might aswell ring the high rate number u know.

Calling in the us from where I am is way expensive, especially if you talk for a long time (wich is always the case with tech support).

[himselfe]

Valve's preferred method of contact for support related issues is through it's 'Support (http://support.steampowered.com/)' section on the Steampowered website. The following is stated on the support section:

After searching for the problem you are having, you may click the Ask A Question tab to ask Customer Support for help.

You can contact Valve's customer support staff by creating a support ticket using the following method:


Visit Steam's support site (http://support.steampowered.com/)

Enter your problem/query into the search field, for example:
http://img355.imageshack.us/img355/9541/sourcesupport1yj1.png (http://imageshack.us)

Select the result closest matching your problem, for example:
http://img177.imageshack.us/img177/7796/sourcesupport2vo8.png (http://imageshack.us)
NOTE: If none of the results match your problem, try altering your search query, If you still canot find a result matching your problem, that doesn't mater just select any result to bring up the 'Ask A Question' tab.

After selecting the result a new tab should appear at the top next to 'Answers':
http://img177.imageshack.us/img177/9246/sourcesupport3mf9.png (http://imageshack.us)

Selecting this tab should take you to 'Ticket' creation form:
http://img168.imageshack.us/img168/5581/sourcesupport4zk9.png (http://imageshack.us)

Fill this form out with the relevant details. Once this has been done a new support ticket will have been created and you will be contacted by a member of the Valve customer support team as soon as one is available.


Support tickets are put in a queue, so it could take a while for your query to be responded to, depending on the level of requests pending at the time, however you should usually receive a response fairly quickly as I did when I had an issue with my Steam account.

[chimpmunk]

Sent them a question, thanks a lot for the help to reach them.

[himselfe]

Sent them a question, thanks a lot for the help to reach them.

You're welcome ;)

[zaingunsman]

http://www.valvesoftware.com/contact.html

yo man do u know anyway i can try to get my steam account back?

[tschumann]

how did you lose it?

[joule]

yo man do u know anyway i can try to get my steam account back?

https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366

[giant384]

err 1 800 numbers are free if you didnt know....